Refund policy

Noorayn believes in helping its customers as far as possible, and has therefore a liberal Cancellation/Return policy 

Returns will be accepted only if you have received an item “Damage”, “Defective” or “Different Colour” . 

How do I return a product purchased on Noorayn.com ? 

If for any reason you wish to obtain a refund/exchange, you may return your item(s) to us within 5 days of receiving your order. Please complete the returns chart in full, which will be e-mailed to you once you've raised a ticket, and enclose this with your parcel to the returns address provided on the returns form.

Important: 

Please ensure that the product is in unused and is in original condition. Include everything from the package you've received including labels, original packing, freebies and accessories.

Exceptions 

There are certain scenarios where it is difficult for us to support returns.

• Return request is made outside the specified time frame.

• Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

• Defective/damaged products that are covered under the manufacturer's warranty.

• Product is damaged due to misuse or Incidental damage due to malfunctioning of product.

• Any consumable item that has been used or installed.

• Products with tampered or missing serial numbers.
  
  

Cancellations 

No cancellations are entertained. Once the purchase is made, the order cannot be cancelled.

The payment for all the returned products will be done to the customers' Noorayn account in the form of store credit , which the customer can use for their next purchase.